- About These Terms
1.1 Introduction
These terms and conditions (“terms”) form the basis of our contract with you. By ordering from us you agree to these terms, except where other terms have been expressly agreed in writing between all parties.
Where any other published information is inconsistent with the content of these terms, these terms shall have precedence.
These terms contain the required information regarding your statutory right to cancel (if applicable).
2. Ordering and Acceptance
When you place an order, you are making an offer to purchase goods from us. This offer is accepted by us at the point where items are dispatched for delivery. If more than one item has been ordered at the same time, the dispatch of one item does not indicate the acceptance of an offer to purchase another. We reserve the right to cancel orders prior to acceptance. In addition to this, we may cancel orders after dispatch in exceptional circumstances, for example, your refusal to accept delivery or detected fraud.
3. Payment
You agree to pay the price stated at the time of ordering. Payment will occur in advance of the goods being dispatched. In the case where you receive goods that have not been paid for, you will pay us on demand.
In the event you are overcharged or undercharged, we and you agree to settle the outstanding balance as soon as possible after the error is discovered.
All payments and any refunds for your order will be processed in Kenya shilling (KES). We are not responsible for fluctuations in exchange rates or any other costs if you convert to or from another currency.
4. Pricing and Availability
We reserve the right to vary, at any time, any price advertised on this website, literature or elsewhere. Goods are supplied at the price prevailing as at the date of the offer made by you. All prices on our website are in KES and do not include VAT except where expressly stated otherwise.
While every effort is taken to ensure accurate stock indications, no guarantee is given as to the availability of any item at the time of ordering. If we supply a date for the availability of stock, or completion of a custom order, it is to be treated as an estimate and is subject to change.
5. Dispatch and Delivery
5.1 Dispatch Delays
Where a payment made by you has not cleared or where additional security checks are required, dispatch may be delayed by us.
If you apply for credit, items cannot be dispatched until your application is complete, any identity documents requested have been validated, the deposit paid and an agreement signed.
Published cut off times apply for placing orders for guaranteed delivery services. We may vary these from time to time. We do not dispatch or deliver on public holidays.
We may combine or split orders at our discretion, for example, if you order a combination of in-stock and backorder items, we may send them separately, or wait until all items become available.
5.2 Standard Delivery
Standard services are not guaranteed. The time taken for delivery may vary.
5.3 Arranged Delivery Items
We or our couriers will contact you to arrange delivery. You will inform us of any stairs, obstructions or parking restrictions in advance.
6. Delivery Problems and Defective Items
6.1 Damaged, Incomplete or Incorrect Items and Loss In Transit
You agree to inspect all items on receipt. In the event you receive an item that is damaged, missing parts or incorrect, you will either refuse the delivery or if you accept it, inform us as soon as possible. We will not accept claims where you do not inform us within a reasonable time.
Where an item that is dispatched does not arrive within a reasonable time you must inform us within 30 days of the expected delivery date. We will not accept claims for lost items beyond this 30 day period.
6.2 Defective Items
You agree to report defects to us as soon as possible and provide any further information we request.
6.3 30 Day Returns
This section applies to all customers, regardless of method of purchase
You may return unopened, unused and undamaged (including packaging) goods to us for a full refund of the purchase price within 30 days of receipt.
Exclusions apply, you may not return any goods which are made-to-order, custom, personalized or special order.
You may not return goods that have been sealed for hygiene reasons if you have broken any such seal e.g. in-ear headphones.